Shipping & Return Policy
Shipping and Delivery:
Shipping cost is not included for all the products on this website.
All of our shipping is from our main warehouse in Chicago IL. and is FOB shipping point. Dimensions play a great role in how we can ship. All of our small items or packages that are within the UPS size and weight constraints will ship with UPS. Size and weight outside the UPS weight constraints will ship by truck or common carrier. It is not unusual that on small orders the freight cost is more than the order itself. Items under 8’ long can ship via UPS.
Returns & Replacements Policy:
Return is allowed with authorization (RGA) # the reason for the return will first be determined. If there is a mistake made by the customer the return could be subjected to a 20% restocking charge. The customer will be responsible for the return freight charges. If there is a product defect or a mistake made by us we will absorb all charges to get the product back to us.
Stipulation for return goods is that the product should be in good condition and resalable.
We urge our customers to carefully check their shipment for physical damage upon receiving the goods. It is important if there is physical damage to report it with the carrier before they leave your premises. You should get from the carrier a signed acknowledgment of the damage.
Warranties and Liability Statement:
We do offer warranties against defective products and workmanship. Our only obligation shall be to replace such quantity of the product proven to be defective... We shall not be liable for any injury, loss or damage, direct or consequential arising out of the use of or the inability to use the product. When the purchaser makes a decision to buy a particular product we assumed a careful analysis was made for what is needed...